How to process a supplier credit

Issue:

A supplier has sent in a credit note to correct an invoice that was sent in with the wrong amount

Resolution:

Credit notes should always be added first, this adjusts the amount available on the PO which will allow the invoice to match. Go to the following area:

• Suppliers & Purchase
• Purchase Invoice
• New, new purchase invoice
• Select supplier
• Adjust the radio button from invoice to credit
• Enter all details as usual (ie dates, references, gross, VAT etc.)
• Select the PO to allocate from the bottom pane that shows the available purchase orders
• Click the "Allocate" button
• Select final credit if it is for the whole PO
• The value of the credit is automatically entered but if this is a part credit you can enter the negative value manually.
• Click OK
• You will now see that the remaining figure has been adjusted accordingly
• You can now complete the analysis and post as usual